Refund policy

Refund & Return Policy

At ZOTTO, customer satisfaction is our priority.

Returns

We offer a 3-day return policy. You have 3 days after receiving your order to request a return.

To be eligible for a return, the item must:

  • Be unused and unworn

  • Have original tags attached

  • Be in its original packaging

  • Include proof of purchase

To request a return, contact our customer support:

Phone / WhatsApp: +91 92425 67628

Returns sent without prior approval will not be accepted.

Damaged, Defective or Wrong Products

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery at:

Phone / WhatsApp: +91 92425 67628

We will review the issue and provide a suitable resolution.

Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized products

  • Gift cards

  • Clearance or sale items

  • Products damaged due to misuse or improper handling

Exchange Policy

We currently offer size exchanges subject to stock availability.

Customers must contact us within 3 days of receiving the order.

Refunds

Once we receive and inspect the returned item, we will notify you regarding approval of your refund.

If approved, the refund will be processed to the original payment method within 5–7 business days.

Please note that banks and payment providers may take additional time to reflect the refund.

Contact Us

For any return, exchange, or refund-related queries:

Customer Support (Call / WhatsApp)
+91 92425 67628

Thank you for shopping with ZOTTO.